Privacy Policy

Last Updated: November 1, 2025

1. Introduction

SomaliaETA.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our Somalia eTA assistance services. Please read this policy carefully.

2. Information We Collect

2.1. Information You Provide to Us

We collect personal information that you voluntarily provide when you use our services. This includes:

• Contact Information: Your full name and email address.
• Identity Documents: A digital copy of your passport bio page and a recent selfie-style photo (required for new applications).
• Application Details: Your eTA application reference number (for our Fast-Track service), the purpose of your visit, and other necessary personal details required to complete the official application form.
• Sponsor Information: Details of your sponsor organization and the official sponsor letter, if you are applying as an "Ajnabi" (foreigner).

2.2. Information We Collect Automatically

Like many websites, we may use analytics tools (such as Google Analytics) to help us analyze how users interact with our site. These tools might collect information such as your IP address, browser type, operating system, pages visited, and time spent on pages. This data is aggregated and anonymized to help us improve website functionality and user experience, and it is not used to personally identify you.

3. How We Use Your Information

We use the information we collect strictly for the purpose of providing and improving the specific service you request. Specifically:

• To Process Your Service Request: To verify your existing application's status (Fast-Track service) or to accurately prepare and submit a new eTA application on your behalf to the official government portal.
• To Communicate With You: To send essential service-related emails, such as confirmation of your request, secure payment links, your official application reference number, and notifications regarding the status or approval of your application. We will never use your email address for unsolicited marketing newsletters or promotional offers.
• To Respond to Inquiries: To answer your questions and provide customer support when you contact us via email or our contact form.

4. Data Sharing and Disclosure

We value your privacy and do not sell, trade, or rent your personal information to third parties for marketing purposes.

We share your information only with the necessary parties involved in processing your eTA application:

• Government Authorities: We submit your application information and required documents directly to the official Government of Somalia eTA portal (etas.gov.so) as required to process your visa.
• Authorized Internal Personnel/Agents: Your information may be accessed by our trained staff or authorized agents via secure channels solely for the purpose of reviewing, verifying, submitting, or expediting your application.
• Payment Processors: We utilize reputable third-party payment processors (e.g., PayPal, Stripe) to securely handle financial transactions. We do not store your full credit card details on our servers.

5. Data Retention and Deletion

We minimize data storage for your security. We do not store copies of your sensitive personal documents (passport copies, photos, sponsor letters) on our website's servers.

The information and documents you submit are transmitted securely (e.g., via secure email or platform) to our authorized processing agents. Once your service is successfully completed (i.e., your eTA is approved and you have been notified), these personal documents are securely deleted from our operational records according to our internal data handling schedule.

Basic contact information and service request details may be retained for longer periods as necessary for record-keeping, potential refund processing, or resolving customer service issues, but sensitive documents are promptly removed post-service completion.

6. Data Security

We are committed to protecting the security of your information. We implement appropriate technical and organizational measures, such as using secure servers, encryption during transmission (HTTPS), and restricting internal access to your personal data only to authorized personnel who need it to perform their duties related to your service request.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

Currently, our website primarily uses essential technical mechanisms necessary for site operation and basic analytics (as described in section 2.2). We do not currently use persistent marketing cookies. If our use of cookies or tracking technologies changes significantly in the future, we will update this Privacy Policy and provide appropriate consent mechanisms if required.

8. Children's Privacy

Our services are intended for individuals who are legally able to enter into binding contracts. We do not knowingly collect personal information from children under the age of 18 without parental consent. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

Email: support@somaliaeta.com

You can also use the form on our Contact Us page.